Iron Elegance Frequently Asked Questions

Product FAQs:

Where are your products produced?
The majority of our products are produced in Europe.  We have been doing business now in several European countries for many years and hold exclusive rights of sale on all our products in North America.  Most products are designed by us and transferred to our production team in Europe.  This allows us to receive both high quality craftsmanship, and German glass color, which is superior in quality to any other suppliers in the world.  Our family shops in Europe have been established for a long time, some for generations, and have experience in forged iron, blown glass, painting, and other skilled trades.

Will my product look like the one pictured?
All our products are produced in series, however, they are all hand made so they may have slight variances in color, size or design. 

What if I am interested in a product that is currently out of stock?
Most items will be restocked if they are out of stock currently.  If you noticed an item you liked that is currently no longer listed on the website it may have been discontinued or may be out of stock till our next shipment arrives.  Please contact us and we can inform you on the details of the product.

Can you do custom pieces for our organization or company?
Yes, we have done custom work in the past for several organizations.  We do require a certain minimum to be produced if we do not have the item in stock.  All samples are to be paid for before they will be supplied.  All samples, production materials and products produced are the designs and intellectual property of Iron Elegance and it's subsidiaries. Custom orders ARE NOT returnable.

Purchasing FAQs:

What type of payments do you accept?
We accept all four major credit cards (American Express, Discover, Mastercard & Visa) and also PayPal. We DO NOT accept personal checks.  More details about the cost of shipping is covered below.  Corporate clients are welcome to pay with a company credit card and shipment will take place upon approved payment.

How do I place an order that is going to be a gift?
When filling out your order information in our secured server, simply place the gift recipient's address in the shipping address area.  We do not provide gift wrapping services, as our products need to arrive to their destinations safely.  We do provide personalized messages for gift purchases.  Please fill out your personalized gift message in the comments section of the order form.

I've seen your products elsewhere, how come?
If you haven't noticed by now, we offer wholesale opportunities to over 500 retailers, crafters and resellers throughout the U.S. and Canada.  All products on our websites are our designs or are direct from the manufacturer.  We encourage customers to buy from local retailers if they find a product they desire.

Will I receive emails from you in the future?
Yes you can opt in to receive our email so that you can have access to exclusive deals that only our current customers have.  You can easily opt out at any time and we will gladly remove you at your request.

Shipping FAQs:

How much will my shipping cost?
Unfortunately, we will not know the cost of shipping until your order is packed and queued for shipment.  All our products can pack out differently, thus we must wait until time of shipment to figure out the cost.  Rest assure though, we will inform you if your shipping costs are substantial. 

How long does it normally take to dispatch an order that has been placed?
We usually ship all orders within 1-2 days using FedEx Ground, FedEx Home Delivery and USPS.  Certain circumstances may arise that will postpone shipment of your order.  However, we always make sure to ship orders in time for holidays, if it is possible, and we do provide expedited services using FedEx Express based on cost.

I want to place an international order, what can I expect?
We normally use United States Postal Service for all international shipments.  All duties are to be paid by the receiving customer.  Normal transit time for USPS service is between four days and two weeks. Any bills received by us for duties owed will be charged to that customer's credit card.  In the past, we have shipped to Canada, the United Kingdom, Bermuda, Bahamas, Japan and other countries with little incidents.  Minimum order value must be $100. Suspicious orders will be canceled with no communication, this includes orders from Africa.

How long will it take to receive my order?
Normally, we dispatch orders within 1-2 days after they are submitted.  FedEx has available a transit map showing the expected transit time of their Ground and Home Delivery services.  You can view the estimated transit times in the map below.  FedEx Ground delivers Monday thru Friday and FedEx Home Delivery delivers Tuesday thru Saturday.  All orders will receive a FedEx tracking number once their order has shipped.

How can I save on freight costs?
The easiest way to save on freight is shipping to a commercial location.  All parcel services charge a surcharge on residential deliveries.  This surcharge is anywhere from $3.75 to $4.85 per package.  Another way to save on freight is to order similar products together.  It is easier for us to pack Kugels™ and other glassware together than it is for us to pack glass with iron.  We normally have to pack these items in two separate boxes to avoid breakage.

How come the shopping cart mentions estimates shipping charges?
The shopping cart mentions estimate shipping charges because any shipping charges given by the shopping cart are estimated.  It is possible that shipping your products will cost more than is calculated.  Since our products are handmade and we have such a variety of products, it is difficult for a small company such as ourselves to come up with an algorithm that correctly calculates shipping on every product.  Therefore, we base it on simpler calculations.

Resale FAQs:

I'm interested in becoming a reseller of your products, how do I set up an account?
If you wish to set up an account with us, we ask that you fill out this simple form located here.  All potential re sellers must have a valid state tax identification number, unless their state does not collect sales tax.  Once your information has been submitted we will verify your information and reply via e-mail with a login to our password protected wholesale website.