The use of this site is governed by the policies, terms and conditions set forth below. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order to ironelegance.com indicates your acceptance and understanding of these terms and conditions.

Please read our policies carefully.

Questions may be directed to us at using the email to the left

• General Policies
  • Controlling Law: The validity, construction and enforcement of the purchase agreement between iron elegance and Buyer shall be governed by and interpreted under the laws of the State of Ohio. In the event of any dispute arising out of this agreement, you consent to the personal jurisdiction of the federal and/or state courts located in the County of Lake, State of Ohio, United States of America and you consent to service of process by United States mail at the billing address and you waive any objection to venue.
  • All materials shown on this website are used by permission of their respective owners. Any items on this site including but not limited to tittles, graphics and page design may not be copied or distributed in any form without previous written consent.
  • Iron Elegance does not offer any guaranties implied or otherwise, than those offered by the manufacture(s) of any product. You agree the maximum liability to Iron Elegance from any product sold on ironelegance.com, shall be the price of the item ordered. In no event shall Iron Elegance, it's employees or owners be liable for special, indirect, consequential or punitive damages related to products sold.
  • Iron Elegance reserves the right to change prices at any time without prior notice.
  • Catalog errors are not to be construed as "false advertising" or as an irrevocable Contract for Sale of an item. Typographical and programming mistakes can occur- if you feel you have encountered an error in our commerce program we will gladly make the corrections.

• Return Policies
  • Any item bought through the Iron Elegance website may be returned for a credit within 7 (seven) days after receiving the item.
  • All orders are final 8 (eight) days after the customer receives them.
  • Iron Elegance will not accept returns and will not offer refunds on custom orders or items with custom finishes.
  • Customer is responsible for contacting Iron Elegance regarding returns.
  • All returns MUST be pre-authorized by E mail or by phone. All unauthorized returns will be refused upon arrival.
  • Items must be in saleable condition for a credit to be issued and must contain all original hardware.
  • Shipping costs are the sole responsibility of the buyer on all items and will be deducted from any returns. Refused shipments will be subject to all shipping and handling charges.
  • Iron Elegance will refund the cost of any returned items minus any applicable fees, if the item is not custom and it is returned within the specified time and conditions.
  • Any and all payments for authorized returned goods will be credited by company check only.

• Shipping Policies
  • Shipping/Delivery Terms: F.O.B. Shipping Point. Title and risk of loss pass to the customer upon delivery to and receipt by carrier. If a product is damaged or lost in transit, Buyer must file claim with the carrier.
  • Unless otherwise requested by Buyer, goods will be shipped via carriers of our choice with shipping, insurance and handling charges prepaid and added to the invoice.
  • Any extra charges for services requested by the Buyer, i.e., special routing, inside delivery, residential delivery or pre-delivery notification must be paid by buyer.
  • Shipping costs are the sole responsibility of the buyer on all items and will be deducted from any returns. Refused shipments will be subject to all shipping and handling charges.
  • All items are sent insured with the shipper. If there is any damage at the time you receive the item you must notify us immediately.
  • Any sign of external box damage must be reported to the shipping company (UPS, or freight companies) at the time of delivery.
  • Iron Elegance is not responsible for any unforeseen delays in shipping.

• Payment Policies
  • Iron Elegance has the right to refuse or cancel any orders placed for product listed. We have the right to refuse or cancel any orders, whether or not the order has been confirmed and your credit card charged. If your credit card has been charged for the purchase and your order is canceled, Iron Elegance will refund your money.
  • There will be a $35 fee on all returned checks.

• Security Policies
  • Iron Elegance is extremely concerned with the security and safety of ordering on our site. It is important to us in knowing that our customers feel secure about internet shopping. Our policy is to never sell, display, or compromise the email addresses of our customers. We respect your privacy and would never expose your personal information outside of Iron Elegance.
  • Any information that you enter on our secure server is transmitted to us in an encrypted manner. When you consider this, it seems more secure then having someone look over your shoulder at the local mall or getting your information by telephone. Iron Elegance will never send your credit card information through e-mail or any other insecure connection.
  • Our secure ordering pages have a lock symbol on the page and will have an "s" after the http in the URL (i.e.- https://www.aitsafe.com). This "s" stands for secure (Secure Socket Layer - SSL protocol transmission). Look for these symbols at check-out time when you enter your payment options.
  • Iron Elegance does not store credit card information on local servers.
  • Iron Elegance does not charge your credit card until your order has been processed and shipped.